Stand: June 2026
If you are a consumer, you generally have the right to cancel a contract within fourteen days without giving reasons. The cancellation period is fourteen days from the day the contract is concluded. This instruction applies to paid digital services from Astrakey, provided that there is a legal right of withdrawal. This may include subscriptions, premium features, digital profile content, a full profile book as a digital product or other additional digital services.
In order to exercise your right of withdrawal, you must inform us ([Anbieter], [Anschrift], email: widerruf@astrakey.me) of your decision by means of a clear statement. This can be done, for example, by email. You can use the sample cancellation form below, but it is not mandatory. To meet the deadline, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired. If possible, please use the email address with which you created your Astrakey account so that we can clearly assign the order.
If you revoke this contract, we will reimburse you for all payments we have received from you immediately and no later than fourteen days from the day on which we received notification of your revocation. For this repayment, we generally use the same payment method that you used for the original transaction, unless otherwise agreed. We do not charge any fees for the repayment. If a service has already been provided on a pro rata basis and a replacement value is provided for by law, this can be taken into account. The specific application must be legally checked before launch and coordinated with the payment process.
Astrakey provides digital content and digital services. These include, for example, premium profiles, AI-supported interpretation texts, daily impulses, companion functions, export content or a digital full profile book. Much of this content can be created or unlocked immediately after purchase. Your right of withdrawal may expire prematurely if we have started providing digital content after you have expressly agreed to us starting before the end of the withdrawal period and you have confirmed that this may cause you to lose your right of withdrawal. This consent must be given clearly and separately in the ordering process.
The revocation affects the original conclusion of the contract within the statutory period. A distinction is made between this and the termination of an ongoing subscription. You can cancel a subscription at any time using the cancellation button in your profile, regardless of your right of withdrawal. The termination generally takes effect at the end of the term that has already been paid for. If you revoke a subscription, we will check whether and to what extent digital services have already been provided and whether the right of revocation still exists. If you cancel a subscription, the paid term usually remains in effect, unless mandatory law or goodwill regulations provide otherwise.
There are no payments for the free use of Astrakey that would have to be reimbursed in the event of a cancellation. If you switch from free access to a paid model, a separate cancellation period begins for the paid contract, unless the right of cancellation is excluded according to the legal regulations or has expired prematurely. Launch offers, test phases, vouchers or discounted annual models must be clearly described in the ordering process. What matters is which paid service you actually book and when the digital provision begins.
(If you want to cancel the contract, you can use this form and send it to us.) — To [Anbieter], [Anschrift], widerruf@astrakey.me: — I hereby revoke the contract I concluded for the following digital service: Astrakey [Tarif / Produkt] — Ordered on: __________ — Astrakey account email address: __________ — Name of the consumer: __________ — Address: __________ — Date: __________ — Signature only for notifications on paper: __________
This cancellation policy is a careful launch draft. Before the public launch, the provider information, order route, instant access declaration, checkbox texts, payment process, email confirmation, digital content and subscription cancellation must be finalized by a lawyer. It is particularly important that users clearly understand before purchasing when they have a right of withdrawal, when it can expire for digital content and how withdrawal and termination differ.